General Terms and Conditions
Last updated: October 2026
1. Scope and Contracting Parties
These General Terms and Conditions (GTC) apply to all contracts between Quick-Event — a brand of ThePlus UG (haftungsbeschränkt), Hüchtingstraße 5, 28816 Stuhr, Germany, registered in the Commercial Register of the District Court of Walsrode under HRB 209275, represented by the managing directors Florian Gehle and Maurice Alexander Holtus (hereinafter "Provider") — and the Customer for use of the SaaS platform "Quick Event" for managing and organizing events.
Important Note: These GTC govern exclusively the contractual relationship between the Provider and event organizers (Customers) who use the SaaS platform. Event participants who merely register for events have no direct contractual relationship with the Provider. The respective terms of the event organizer apply to event participants.
2. Subject Matter and Service Description
The Provider makes available to the Customer a cloud-based Software-as-a-Service (SaaS) platform with the following functionalities:
- Event management and organization
- Participant registration and booking system
- Email campaigns and communication tools
- Custom forms and pages
- PDF and Apple Wallet pass generation
- Check-in management
- Multi-tenant administration
- Stripe integration for payment processing
The exact scope of features depends on the modules put live for an event and, where applicable, on the Pro licence. The Provider reserves the right to modify and expand services, provided that the core service obligations are not impaired.
3. Contract Formation and Registration
The contract is formed upon successful registration and confirmation of the customer account. By registering, the Customer submits a binding offer to conclude a usage agreement. The Provider accepts this offer by activating the customer account and sending access credentials to the specified email address.
The Customer warrants that all information provided during registration is complete and accurate. Any changes must be communicated to the Provider without delay.
4. Prices, Credits, and Payment Terms
The prices published on the website at the time of contract conclusion apply. All prices are net plus applicable statutory value-added tax.
4.1 Credits. The modules registration, check-in and event app are paid for with credits, per module and per event. Creating, configuring and testing an event is free of charge. Credits are bought in advance; value-added tax is charged with the purchase. Credits belong to the credit account for which they were bought and can be used by every member of that account.
4.2 Redemption. Credits are redeemed when a module of an event is put live; the number of credits required is shown before confirmation. Registration costs 1 credit for up to 50 participants; when the 51st participant registers, the second credit is debited automatically. A redemption is final. It can be reversed within 24 hours, provided the event has not started and, for registration, no participant has registered yet; the credits are then returned to the credit account.
4.3 Negative balance. If an automatic debit under 4.2 exceeds the available balance, the balance of the credit account becomes negative. Registrations are never blocked because of this. A negative balance is offset against the next purchase of credits; the Provider may invoice a negative balance that remains open at the price of a single credit.
4.4 Validity. Credits bought individually are valid for 12 months from purchase. Credits from a Pro licence, including bonus credits and credits bought during the term, are valid until the end of the licence term. Credits not redeemed by then expire; unused or expired credits are not refunded. The Provider sends a reminder before credits expire.
4.5 Pro licence. A Pro licence is paid annually in advance and includes the number of credits and bonus credits published on the website at the time of purchase. Additional credits bought during the term are charged at the credit price of the licence tier. Term and cancellation are governed by Section 5.
4.6 Event dates. Redeemed credits apply to the event for which they were redeemed. After the first redemption, the start and end dates of the event can only be changed via support; times on the same calendar day remain freely adjustable. Using an event for a different occasion requires a new redemption.
4.7 Payment fee. For paid tickets sold through the platform, a payment fee per booking applies as published on the website.
Payment is due immediately upon invoicing. In the event of late payment, interest at 9 percentage points above the base rate will be charged.
The Provider reserves the right to adjust prices with 30 days' notice. Price changes do not affect credits already bought or a Pro licence term already paid. Price increases entitle the Customer to extraordinary termination within 14 days of receiving the notice of change.
5. Term, Termination, and Right of Withdrawal
The usage agreement for the customer account runs for an indefinite period and can be terminated by either party at any time. A Pro licence runs for one year and renews automatically for another year unless it is cancelled no later than 30 days before the end of the term; cancellation is possible in the studio or in text form. Termination does not give rise to a refund of credits already bought.
The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular in the event of repeated or serious violations of these GTC.
Right of Withdrawal for Consumers: Consumers have a 14-day right of withdrawal from the date of contract conclusion. The right of withdrawal expires prematurely if the Customer has expressly agreed that the Provider may begin service delivery before the expiry of the withdrawal period, in particular by redeeming credits.
6. Availability and Service Level
The Provider strives for platform availability of 99.5% on an annual average. Maintenance work requiring service interruptions will, where possible, be carried out outside business hours (weekdays 9:00–17:00) and announced in advance.
Outages due to force majeure, internet disruptions, third-party provider issues, or maintenance work are excluded from availability calculations.
7. Customer Obligations and Responsibilities
The Customer agrees to:
- Keep access credentials confidential and protect them from unauthorized access
- Use the platform only for lawful purposes and within the scope of agreed usage
- Not distribute unlawful, discriminatory, offensive, or otherwise harmful content
- Not transmit malware, viruses, or other harmful code
- Not overload the platform or compromise its security
- Respect copyright, trademark, and other third-party intellectual property rights
- Immediately inform the Provider of any identified security vulnerabilities or misuse
The Customer is solely responsible for the content distributed through the platform and indemnifies the Provider against all third-party claims arising from unlawful content.
8. Data Protection and Data Processing
The Provider processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Details are governed by the Privacy Policy.
To the extent that the Customer processes personal data through the platform, the Customer acts as an independent controller within the meaning of the GDPR and commits to compliance with applicable data protection regulations.
9. Data Security and Backup
The Provider performs regular backups of customer data and implements appropriate technical and organizational measures to protect against data loss and unauthorized access.
The Customer is strongly advised to regularly create their own backup copies of their data. After contract termination, customer data will be irrevocably deleted after 30 days.
10. Intellectual Property Rights
All rights to the software, platform, and associated documentation remain with the Provider or its licensors. The Customer is granted only a non-exclusive, non-transferable right of use for the duration of the contract.
The Customer grants the Provider the usage rights to Customer-uploaded content necessary for service provision.
11. Warranty
The Provider warrants that the software functions substantially in accordance with the product description. Minor impairments of functionality do not entitle the Customer to price reduction or withdrawal.
In the event of defects, the Provider is initially entitled to remedy the defect. If remedy fails within a reasonable period, the Customer may, at their discretion, demand a price reduction or withdraw from the contract.
The warranty period is one year from contract conclusion. For consumers, statutory warranty provisions apply.
12. Limitation of Liability
The Provider is liable without limitation for damages resulting from injury to life, body, or health caused by intentional or negligent breach of duty, as well as for other damages caused by intentional or grossly negligent breach of duty.
For slight negligent breach of material contractual obligations, the Provider's liability is limited to the typical, foreseeable contractual damage. Material contractual obligations are those whose fulfillment is essential for the proper performance of the contract and on whose compliance the Customer may regularly rely.
Liability for indirect damages, consequential damages, and lost profits is excluded unless caused intentionally or by gross negligence.
13. Force Majeure
The Provider is not liable for service disruptions attributable to force majeure, governmental measures, strikes, lockouts, or other extraordinary circumstances beyond the Provider's control.
14. Changes to GTC
The Provider reserves the right to amend these GTC. Changes will be communicated to the Customer by email and are deemed approved if the Customer does not object within 30 days of receiving the notice. The Provider will inform the Customer in the notice of the right to object and the significance of their conduct.
15. Final Provisions
The law of the Federal Republic of Germany applies, excluding the UN Sales Law. For contracts with consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of their habitual residence.
The exclusive place of jurisdiction for all disputes arising from this contractual relationship is, for merchants, legal entities under public law, or special funds under public law, the registered office of the Provider.
Should individual provisions of this contract be or become invalid or unenforceable, this shall not affect the validity of the contract as a whole. The invalid or unenforceable provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.
There are no collateral agreements. Amendments and additions to this contract require written form.
16. Contact and Dispute Resolution
For questions or complaints, you can reach us at the following contact details:
Quick-Event — a brand of ThePlus UG (haftungsbeschränkt)
Hüchtingstraße 5
28816 Stuhr
Germany
Email: info@quick-event.com
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.